Frequently Asked Questions (FAQs)

1. How does it work?

Watch this video

2. What internet speed do I need?
At least 25 Mbps.
For the best experience, use an Ethernet cable instead of Wi-Fi.

Provided by OpenSpeedtest.com

3. Do you offer discounts for annual payments?
Yes. If you pay 12 months in advance, you’ll receive 1 extra month free.

4. Will it work if my internet is down?
No, an active internet connection is required.

5. What happens after the 2-day trial?
You can renew your subscription for 30 days at $6.99.

6. Do I have to pay manually every month?
No, we can set up automatic payments for your convenience.

7. Can I use it on multiple devices?
Yes, but only one device at a time.

8. What should I do if I see a black screen?
It usually means your internet is slow. Please wait — the stream will load.

9. Why does it work on my phone but not on my TV?
Phones use lower resolution. On larger TV screens, streaming requires more bandwidth. Try rebooting your internet router/box.

10. Can I get more channels?
Yes, contact us and we can provide additional channel options.

11. Where can I find setup videos for different devices?

Watch our tutorials here